Q: Why was my bonus reward score reset when I was close to reaching it?
A: The bonus offer changes periodically, resulting in the reset of existing bonus scores.
Q: How does OYO ensure the safety and security of its guests?
A: OYO implements various measures to ensure guest safety and security, including:
CCTV cameras: Most OYO properties are equipped with CCTV cameras in common areas for surveillance.
Security personnel: Many OYO hotels have trained security personnel available 24/7.
ID verification: Guests are required to show valid photo IDs during check-in for verification.
Guest support: OYO offers 24/7 customer support to address any concerns or emergencies guests may face.
Q: Is there a limit on the number of referral invites I can send in the OYO Refer and Earn program?
A: There is no limit to the number of friends you can invite to OYO as part of the Refer and Earn program.
Q: How do I book a room at an OYO property?
A: Booking a room at an OYO property is simple and can be done through their website or app. Here's how:
Visit the website or app and choose your location, travel dates, and number of guests.
Filter the search results based on your preferences like price, amenities, and property type.
Select a property and choose the room type that suits your needs.
Review the room details, amenities, and cancellation policy.
Enter your guest details and make the payment.
You will receive a confirmation email with your booking details.
Q: Is there an expiration date for the OYO Rupee earned through referrals?
A: There is no explicit expiration date for the OYO Rupee earned through referrals. However, it's advisable to check the terms and conditions for any updates or changes.
Q13: Can I combine the OYO Rupee with other discounts or promotions?
A: OYO Rupee earned through the Refer and Earn program can usually be combined with other discounts or promotions available on the platform, providing additional savings.
Q: What is referral code for OYO?
A: OYO referral code is HIMAKD4B5.
Q: What are the check-in and check-out times at OYO properties?
A: Standard check-in time at OYO properties is 12:00 PM, and check-out time is 11:00 AM. However, these times may vary depending on the specific property. You can find the exact check-in and check-out times during the booking process or on the property's dedicated page.
Q: What happens if my referrals are flagged as invalid in the OYO Refer and Earn program?
A: If referrals are flagged as invalid, neither the referrer nor the referee will receive the referral reward.
Q: Does OYO offer any loyalty programs?
A: Yes, OYO offers a loyalty program called OYO Wizard. By participating in this program, you can earn points for every booking and redeem them for discounts on future stays, room upgrades, and other benefits.
Q: What are the most common complaints about OYO?
A: While OYO offers budget-friendly accommodations, some common complaints from guests include:
Discrepancies between room descriptions and actual conditions
Lack of cleanliness and hygiene in some properties
Poor customer service and responsiveness to complaints
Unprofessional behavior of staff
Difficulty in availing advertised amenities
